I think my boyfriend and I are about to be screwed by Ryanair too. Somehow I booked two tickets one for him and one for me under the same name- my name. I swear I did not type my name in twice, as I was very careful about reporting all of the information correctly. We booked the flight on Thursday, and I realized what happened right away. I am very dismayed that we will have to pay 100 euros to do the name change. Does anyone have prior experience with this? Should I call and even try to get the name changed without the charge? I should have known better than to fly with these crooks…

Please help!

-Kokosnuss

I have just booked a Return flight with ryan air and unfortunatley it will not allow me to print off my rtn flight ticket. I leave on 16th June and rtn on 11th July does this mean that I have to print my rtn ticket off while abroad. Any help gladley received. the site does not make this very clear and the agent I booked with Alpha rooms said they dont want to know as althought they are the agent they are not responsable or cannot comment on this.

cheers karl

I submitted written requests to Ryanair on 16 March 09, 18 April 09 and 1 May 09 after being charged on 13 March 09. Was told by customer service on 1 May 09 that I would receive a credit to my MasterCard but have not received it and it is currently March 2010.

I hope to be travelling to Spain soon and have completed on-line check-in process, provided the advance passenger information and printed off my boarding pass. However, I have a horrible suspicion that I have entered the wrong month of my expiry date. As this information is not shown anywhere on my boarding pass I have no way of checking if I have given the wrong details or not. Can anyone help me with this problem? I am worried that Ryanair or the security staff will deny me boarding if I have made a genuine mistake.

I did read in one of your earlier queries that this additional passenger information is kept separately from reservation details as it is security information demanded by Spanish authorities and not the airlines. Is this still the case? Surely it is my actual passport that is the important document and it certainly matches my boarding pass details.

Any help or advice would be appreciated. I hope Mr Poet is still observing; he seems very informed!

it’s a seperate desk, but it in stansted it is right next to the desk of people checking in luggage and for flights…since you will have already checked in online, just line up at the stamp desk and you should (hopefully) have no problems! good luck!

What travelers need to do is to keep up with the ever-changing rules on any airline. Ryan isn’t the only airline making changes. Many of the US, including American, United, etc., have additional fees.

As for the refund, we flew from Girona, Spain, to Malta last February, and we tried to do an online checkin for both of us, but for me because of my US passport, it wouldn’t allow me to do that and I had to pay 10 euros in Girona and in Malta. The staff issued receipts for the fees and gave me a printed note where to send for a refund. I did it promptly upon our return, and within 10 days, it had been electronically deposited back to our debit account. No muss, no fuss.

They are strict about the rules, but hey, if you follow them which isn’t that hard, you can fly all over Europe and beyond for a fraction of the cost. If that isn’t important, there are other airlines.