Berlin Schoenefeld (DE)
PAN: airport design — both to the gate and from the plane — incorporates too many staircases without escalators or lifts, inconveniencing travelers with rolling suitcases, strollers, and mobility problems. Have their architects never flown before?
London Stansted (UK)
PICK: the airport has created a “security repacking area” at the end of check-in aisle B (near security entrance 8 ) with long tables and three scales so you can proof your luggage and adjust as needed before heading to the check-in counter. There should be one of these at EVERY airport!
Girona Barcelona (ES)
PAN: they not only have no scale available for general customer use, they also have a (cross-airline) policy of not courtesy weighing suitcases at empty counters.
Newquay Cornwall (UK)
PAN: tiny arrival passport control area leaves 70% of a plane’s passengers waiting on the jetway in the cold.
PAN: as previously posted, an unmentioned “departure tax” leaves unsuspecting travelers coughing up £5 each just to get out the door.
PAN: worst security checkpoint ever, with a single person collecting “departure tax” tickets, checking boarding passes, telling passengers to remove their coats and empty their pockets, as well as sorting out what needs to go in the x-ray bins. Halfway through the line, they began enforcing an unannounced one-bag rule. Despite arriving 80 minutes early, the check took so long I walked straight from the security line onto the plane!
Have you flown through a secondary airport that astonished you with its efficiency? Been disappointed by cleanliness or starved while waiting for overdue flights? Share your own picks and pans in the comments.